Through positive working relationships with staff, maintain knowledge of current and recent DO events and activities.
Monitor the box office phone system for both internal and external guests.
Assist with printing will call tickets prior to show time.
Manage patron concerns on behalf of DO, assuring each patron a timely and thoughtful response, and escalate complaints or concerns to other box office staff when necessary.
Perform data entry of phone/mail/telemarketing/ ticket orders using box office ticketing system.
Assist customers with questions regarding internet ticket purchases.
Work with Box Office Manager to monitor sales.
Sell subscription and single tickets to all Opera and Dance events by phone and in person in the box office.
Greet and serve all patrons in a positive, supportive, friendly, and polite manner in accordance with DO’s patron-centered culture of excellence.
Work during theatre box office hours and show times, selling tickets, answer phones and service internal and external customers.
The BOA understands and ensures the highest level of patron satisfaction. The BOA acts as a steward of DO and helps convey DO’s season and the company’s mission to patrons and the interested public. The Box Office Associate (BOA) is responsible for assisting patrons with all ticketing and purchase needs of Detroit Opera (DO) and the Detroit Opera House (DOH). Possessing strong customer services skills, the BOA serves patrons efficiently, accurately, and politely at all points of contact. Qualified applicants should submit their resume and cover letter via email to Summary: Work Schedule: Weekend and evenings required, variable schedule dependent on the performance calendar Classification: Non-Exempt, Full-Time or Part-Time (see “Additional Information” below)
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